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Job title
Payment Support Specialist
Reports to
Accounting Supervisor
FLSA Classification
Non-Exempt
Job purpose
The Payment Support Specialist is responsible for overseeing all aspects of the Credit Union's Payment Processing. Under limited supervision, this position requires knowledge and expertise in various electronic payment systems, Automated Clearing House (ACH) processing, Wire Transfer, Share Drafts, ATM Management, Plastic Cards, P2P and other payment services. Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Duties and responsibilities
Qualifications
Education : Bachelor's Degree in Business Administration, Accounting, Finance, or related discipline preferred, or a high school diploma with equivalent level of experience.
Experience : 3 to 5 years of related experience in bank operations, ACH processes, wire transfers, check services, plastic card products and back office operations. A minimum of 3 years financial industry experience, with a working knowledge of Federal Reserve wire and ACH rules and regulations as they apply to credit unions, banks and financial service organizations
Knowledge, Skills, and Abilities (KSA’s)
Working conditions
Work is performed largely in a pleasant office environment with minimal chance for personal injury and moderate noise level. There may be occasions when the work environment is stressful. Work hours will normally be from Monday through Friday and may require rotational schedules to include working until 6PM and may change depending upon our needs. You may be expected to be available during weekends or after business hours as business dictates. Must be available for holiday schedule rotation Reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the position as required by applicable law.
Physical requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position as required by applicable law.
While performing the duties of this job, the employee is regularly required to use hands to finger, handle or feel, among other things, objects, tools, PC keyboard or controls; reach with hands and arms; talk or hear. The employee frequently is required to stand, walk and sit. The employee is occasionally required to stoop, kneel, and or crouch.
The employee will need to lift box[es] and other supplies that may weigh in excess of 20 pounds. Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
Direct reports
Approved by:
Vice President of Human Resources
Date approved:
April 2022
Reviewed:
April 2022
___________________________________ ___________
Signature Date
Full Time
$54k-71k (estimate)
05/06/2024
05/19/2024
The following is the career advancement route for Payment Support Specialist positions, which can be used as a reference in future career path planning. As a Payment Support Specialist, it can be promoted into senior positions as a Patient Accounts Supervisor that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Payment Support Specialist. You can explore the career advancement for a Payment Support Specialist below and select your interested title to get hiring information.